Refund and Return Policy

Effective Date: March 5, 2025

At Dometopis, we strive to provide high-quality health and fitness products for women. If you are not completely satisfied with your purchase, we are here to help with our hassle-free return and refund policy.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:
✅ The item must be unused, unworn, and in its original packaging.
✅ The return request must be made within 30 days of the purchase date.
✅ The product must include all accessories, manuals, and original tags (if applicable).
✅ Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items:
❌ Digital products, downloadable items, and gift cards.
❌ Opened personal care items (e.g., skincare, supplements) for hygiene reasons.
❌ Items marked as “Final Sale” or “Non-Returnable.”

2. Refund Process

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved:
💰 A refund will be processed to your original payment method within 5-10 business days.
⚠️ Shipping fees are non-refundable unless the return is due to a defective or incorrect product.

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us at info@dometopis.xyz with your order details and product issue.

4. How to Initiate a Return

1️⃣ Email us at info@dometopis.xyz with your order number and reason for return.
2️⃣ Our team will review your request and provide a return authorization.
3️⃣ Ship the item back to us using a trackable shipping method (customer is responsible for return shipping costs unless the product is defective).
4️⃣ Once we receive and inspect the item, we will process your refund or exchange.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:
🔹 Check your bank or credit card statement.
🔹 Contact your bank or payment provider, as processing times may vary.
🔹 If you still have concerns, email us at info@dometopis.xyz for assistance

6. Contact Us

For any questions about returns, refunds, or exchanges, please reach out to us:

📍 Address: 4207 Drummond Street, Satin
📞 Phone: 973-262-2434
📧 Email: info@dometopis.xyz
🌐 Website: https://dometopis.xyz/