Shipping Policy
Effective Date: March 5, 2025
At Dometopis, we are committed to delivering high-quality health and fitness products to our customers in a timely and efficient manner. This Shipping Policy explains our shipping methods, delivery times, costs, and other important information.
1. Processing Time
📦 Orders are typically processed within 1-3 business days (excluding weekends and holidays).
📦 Once your order is processed, you will receive a confirmation email with tracking details.
📦 Orders placed after 5:00 PM (EST) will be processed on the next business day.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 5-10 business days | U.S. & International |
| Expedited Shipping | 2-5 business days | U.S. Only |
| Overnight Shipping | 1-2 business days | U.S. Only |
| International Shipping | 7-21 business days | Selected Countries |
⚠️ Delivery times are estimates and may vary due to carrier delays, customs clearance, or unforeseen circumstances.
3. Shipping Costs
🚚 Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.
🚚 Free standard shipping may be available on orders over a certain amount (check our latest offers).
🚚 Customers are responsible for any customs duties, import taxes, or additional fees for international shipments.
4. International Shipping
🌍 We ship to select international locations. If your country is not listed at checkout, we currently do not ship there.
🌍 Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
🌍 International shipping times may be affected by customs clearance delays.
5. Tracking Your Order
🔍 Once your order has shipped, you will receive a tracking number via email.
🔍 You can track your package using the carrier’s website.
🔍 If your tracking information has not updated within 5 business days, please contact us at info@dometopis.xyz.
6. Lost, Stolen, or Delayed Packages
📌 Lost or Stolen Packages: Dometopis is not responsible for lost or stolen packages marked as “Delivered” by the carrier. Please check with your local carrier or neighbors before contacting us.
📌 Carrier Delays: We are not responsible for delays caused by shipping carriers, weather conditions, or customs processing.
📌 Incorrect Shipping Address: If you provide an incorrect shipping address, please contact us immediately. We are not responsible for orders shipped to an incorrect address.
7. Order Changes & Cancellations
✏️ Once an order has been processed and shipped, we cannot make changes or cancellations.
✏️ If you need to update your shipping address, please email info@dometopis.xyz as soon as possible.
8. Contact Us
For any shipping-related questions or concerns, please contact us:
📍 Address: 4207 Drummond Street, Satin
📞 Phone: 973-262-2434
📧 Email: info@dometopis.xyz
🌐 Website: https://dometopis.xyz/